Terms & Privacy
Important Notice
These terms govern your use of the PortIQ website and digital communications. All physical logistics, transport and storage services provided by PortIQ Logistics Pty Ltd are governed exclusively by our Conditions of Carriage, which include exclusions and limitations of liability.
Terms of Use
1. About this Website
This website is owned and operated by PortIQ Logistics Pty Ltd (ABN 34 692 959 087) (“PortIQ”).
2. Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms of Use. If you do not agree to these terms, you must leave the website immediately.
3. Intellectual Property
The content, logos, custom icons and photography on this website are the property of PortIQ or its licensors and are protected by Australian and international copyright laws. Certain aerial photography images are used with the permission of and remain the property of Port of Brisbane Pty Ltd. You may not reproduce or use any part of this site for commercial purposes without our express written consent.
4. Disclaimer of Information
The information provided on this website is for general informational purposes only. While we strive for accuracy, PortIQ does not warrant that the information is complete or current.
5. Service Engagement
The display of services on this website does not constitute a binding offer. All physical logistics services, including transport, storage, and carriage, are governed exclusively by our Conditions of Carriage. Our liability for any cargo movements is strictly limited as set out in those conditions.
6. Limitation of Liability
To the extent permitted by law, PortIQ is not liable for any loss or damage arising from your use of this website or reliance on its content.
7. Governing Law
These terms are governed by the laws of Queensland, Australia.
Privacy Policy
1. Our Commitment to Privacy
PortIQ Logistics Pty Ltd (“PortIQ”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), including the 13 Australian Privacy Principles which govern the handling of personal information.
2. Information Collection
We collect personal information that you voluntarily provide through our contact forms and digital interactions, including your:
- Name and business name.
- Contact details (email and phone number).
- Specific details regarding your cargo or logistics requirements.
3. Use of Information
We use your information solely to:
- Respond to your service enquiries.
- Communicate with you regarding active freight movements and operational updates.
- Fulfil our service obligations and maintain internal business records.
4. Disclosure
We will never rent, trade, or sell your personal information to third parties. We do not publicly display personal details that identify you. We only disclose your data when required to process your enquiry, fulfil a service request, or meet our legal and regulatory obligations under Australian law.
5. Direct Marketing Communications
We comply with the Spam Act 2003 (Cth). Marketing communications will only be sent with your express consent or where there is a reasonable expectation of communication based on our existing business relationship.
Opt-out methods:
You may opt-out of marketing communications at any time via:
- The ‘unsubscribe’ link included in our emails.
- Emailing enquiries@portiqlogistics.au with the subject line “UNSUBSCRIBE”.
6. Re-marketing and Digital Advertising
To provide relevant updates, we may utilise advertising services such as Google Ads and Meta (Facebook) Ads. These platforms use cookies to serve ads based on past visits to our website. No personally identifiable information is shared with these platforms; you can manage your preferences directly through your individual browser or platform security settings.
7. Data Security
We take all reasonable steps to protect your information from unauthorised access, modification, or disclosure. We maintain high operational standards for digital security to ensure the integrity of your data.
8. Access and Correction
Under the Australian Privacy Principles, you have the right to request access to the personal information we hold about you or to request a correction. Please contact us at enquiries@portiqlogistics.au.
9. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practice or regulatory requirements. Updates will be posted directly to portiqlogistics.au.
Additional Resources
For further information regarding Australian privacy laws, please visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.